Shipping policy

Shipping Policy

Thank you for shopping with Veyro. This Shipping Policy explains how orders are processed, shipped, and delivered.

Shipping Destinations

We currently ship to addresses within the United States.

We do not currently ship to P.O. boxes, military addresses, or locations outside the United States unless this option is specifically available at checkout.

Shipping Cost

We offer free standard shipping on eligible orders within the United States.

Any available shipping charges will be clearly displayed at checkout before payment is completed.

Order Processing

Orders are processed Monday through Friday, excluding public holidays.

After your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information when tracking is available.

Please review your shipping address carefully before submitting your order. Customers are responsible for providing a complete and accurate delivery address.

Estimated Delivery

Standard orders are typically delivered within 5–11 business days after dispatch.

Estimated delivery dates are displayed at checkout when available.

Delivery estimates begin after the order has been processed and are not guaranteed. Delivery may take longer during holidays, periods of high demand, severe weather, customs processing, carrier disruptions, or other circumstances outside our control.

If we become unable to ship your order within the originally stated timeframe, we will contact you with the option to accept the delay or cancel the affected order for a refund.

Tracking

When tracking is available, you will receive a tracking link by email after your order has shipped.

Tracking information may take several business days to update after the shipping confirmation has been sent.

Multiple Packages

Products in the same order may occasionally be shipped separately. If this happens, you may receive more than one package and more than one tracking number.

You will not be charged additional shipping fees when an order is divided into multiple packages.

Address Changes

Contact us as soon as possible if you need to correct your shipping address.

We cannot guarantee that an address can be changed after an order has entered processing or has already shipped.

Incorrect or Undeliverable Addresses

Veyro is not responsible for delivery problems caused by an incorrect, incomplete, or outdated address provided by the customer.

If a package is returned because the address was incorrect or undeliverable, additional shipping charges may apply before the order can be resent.

Delayed Packages

Carrier delays can occasionally occur after an order has shipped.

If your tracking information has not updated for an extended period or your order has not arrived within the estimated delivery period, please contact our customer support team with your order number.

Lost Packages

If tracking shows that a package has been lost in transit, contact us so that we can investigate the shipment with the carrier or fulfillment partner.

A replacement or refund may be offered after the carrier or fulfillment partner confirms that the package was lost.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it:

  1. Check around the delivery location.

  2. Ask members of your household or neighbors.

  3. Allow up to two additional business days, as carriers occasionally mark packages as delivered before final delivery.

  4. Contact the shipping carrier using your tracking number.

  5. Contact our support team if the package still cannot be located.

We will assist with an investigation, but we cannot guarantee reimbursement for packages confirmed by the carrier as successfully delivered to the address supplied at checkout.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs or video showing the product and packaging

Do not return an item without contacting us first.

Customs, Duties, and Import Taxes

Orders may be fulfilled from facilities located outside the United States.

Any applicable duties, import taxes, or customs charges will be handled according to the information displayed at checkout and the shipping method used for your order.

Please contact us before ordering if you have questions about possible import charges.

Contact Us

For questions about shipping or an existing order, contact us through our Contact page.

Please include your full name and order number so that we can assist you efficiently.